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Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
Be an early applicant
This is a featured job
Featured

Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
Listed three days ago

Advisor Customer Liaison - Nelson

at Kainga Ora

This is a Full time job

Nelson Central, Tasman
$95,227 pa salary + 5 weeks' annual leave
subClassification: Housing & Homelessness ServicesHousing & Homelessness Services
classification: Community Services & Development(Community Services & Development)
  • Do you have the ability to engage & effectively communicate with people?
  • Full Time, Permanent Opportunity in Nelson, South Island
  • $95,227 pa salary + 5 weeks' annual leave + Insurances and other benefits
Do you have the ability to engage & effectively communicate with some of the most vulnerable people in Aotearoa? Full Time, Permanent Opportunity in N
3d ago
Listed one hour ago

Kaiarahi Family Court Navigator

at Ministry of Justice

This is a Full time job

Whangarei Central, Northland
subClassification: Child Welfare, Youth & Family ServicesChild Welfare, Youth & Family Services
classification: Community Services & Development(Community Services & Development)
  • Use your community relationships to support whanau in Justice
  • Be part of a passionate and dynamic team
  • Recognise the two founding cultures of New Zealand
Empower families to make informed decisions on appropriate Justice pathways and how to access them.
1h ago
Be an early applicant
Listed four days ago

Team Manager - Contact Centre

at ACC New Zealand

This is a Full time job

Dunedin Central, Otago
~$101k p/a depending on exp + 9% super
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Join a national award-winning Contact Centre based in Central Dunedin
  • Play to your leadership, analytical and customer service strengths
  • Support our teams to make a meaningful difference to ACC clients
Play to your strengths, provide support to your team and ensure their success through your coaching and mentoring skills.
4d ago
Listed three hours ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
3h ago
Be an early applicant
Listed sixteen minutes ago

Team Leader Electronic Monitoring - Christchurch

at Department of Corrections

This is a Contract/Temp job

Christchurch Central, Canterbury
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Think shiftwork might suit your current lifestyle?
  • Avoid that 9-5 hustle and bustle, and have a work life balance.
  • Key Leadership role to further advance your career!
Monitor and support those in our care, be the decision maker, be the voice and heart of our daily operations. Have flexibility and career progression.
16m ago
Be an early applicant
Listed four days ago

Kaituhono - Contact Centre

at Konnect Koncepts Limited

This is a Full time job

Henderson, Auckland
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Numerous permanent fulltime roles available.
  • Convenient West Auckland location, based in Henderson.
  • Opportunity to give back to YOUR community.
Join our new Contact Centre and help us build a service that "Feels like Whānau".
4d ago
Listed two hours ago

Case Worker Supportive Housing

at The Salvation Army NZ

This is a Full time job

Addington, Canterbury
subClassification: Housing & Homelessness ServicesHousing & Homelessness Services
classification: Community Services & Development(Community Services & Development)
  • Support individuals and families in urgent need of housing
  • Be an integral part of a wrap-around service
  • Join a friendly team who are transforming lives
Support tāngata into long term housing and use your experience and knowledge of Te Ao Māori to work with our clients.
2h ago
Be an early applicant
Listed three days ago

Kaiarahi Family Court Navigator

at Ministry of Justice

This is a Full time job

Auckland CBD, Auckland
subClassification: Child Welfare, Youth & Family ServicesChild Welfare, Youth & Family Services
classification: Community Services & Development(Community Services & Development)
  • Use your community relationships to support whanau in Justice
  • Be part of a passionate and dynamic team
  • Recognise the two founding cultures of New Zealand
Empower families to make informed decisions on appropriate Justice pathways and how to access them.
3d ago
Listed four days ago

Motor Claims Consultant

at AA Insurance

This is a Full time job

Auckland CBD, Auckland
Competitive salary + annual bonus
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Up to 50% off car, home, and contents insurance
  • Annual bonus and salary review
  • Great career progression opportunities
Here is your opportunity to help us deliver our purpose; We care, we help, and we get things sorted for our customers.
4d ago
Listed two hours ago

Call Centre Consultant (12-month fixed term)

at Rabobank

This is a Full time job

Hamilton Central, Waikato
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Bring your passion for helping customers!
  • Excellent career development opportunities
  • Based in our awesome Hamilton Office
If you have an exceptional customer focus, passion and a great attitude - then this could be the job for you!
2h ago
Listed two days ago

Kaiarahi Family Court Navigator

at Ministry of Justice

This is a Full time job

Auckland CBD, Auckland
subClassification: Child Welfare, Youth & Family ServicesChild Welfare, Youth & Family Services
classification: Community Services & Development(Community Services & Development)
  • Use your community relationships to support whanau in Justice
  • Be part of a passionate and dynamic team
  • Recognise the two founding cultures of New Zealand
Empower families to make informed decisions on appropriate Justice pathways and how to access them.
2d ago
Listed four days ago

Customer Service Representative - Industrial Sector

at Recruitment as a Service

This is a Full time job

East Tamaki, Auckland
$65,000 – $70,000 per year
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • A significant role as the glue between our customers and operations
  • Structural Steel/coatings knowledge required
  • East Tamaki and South Auckland Locations
Do you love a variety packed role this is not just a desk/phone role - there's lots of interactions across the business here.
4d ago
Listed four days ago

Retail Customer Service Team Leader

at Foodstuffs South Island Limited

This is a Full time job

Canterbury
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • The opportunity to work for one of South Island's largest businesses
  • Join a business that is big on internal development!
  • Attractive Employee Benefits + Discounts + Wellbeing Initiatives
We are seeking an exceptional individual to assist us with the management of a Customer Service team to deliver excellent customer service.
4d ago
Listed two hours ago

City Safety and Engagement Officer - 12 months Fixed Term

at Tauranga City Council

This is a Full time job

Tauranga Central, Bay of Plenty
Total Annual Remuneration $80,700 - $89,700
subClassification: Community DevelopmentCommunity Development
classification: Community Services & Development(Community Services & Development)
  • Amazing opportunity to make real impact in our communities!
  • Ongoing training & career development + Internal promotion opportunities
  • Competitive Salary + Annual salary review + 5 weeks annual leave
The role will support the City Safety and Engagement Advisor to build positive, productive, and proactive working relationships with Tauranga City!
2h ago
Be an early applicant
Listed five hours ago

Community Services Manager

at Westland District Council

This is a Full time job

Hokitika, West Coast
subClassification: ManagementManagement
classification: Community Services & Development(Community Services & Development)
  • This is a great opportunity for a person ready to take the next career step.
  • The position offers a broad range of work within a small team.
  • Live and work in a stunning environment
The purpose of this position is to lead community services and wellbeing initiatives to promote Westland wellbeing.
5h ago
Be an early applicant
Listed seven hours ago

Service Manager | Southern Community Services | Location flexible

at Emerge Aotearoa

This is a Full time job

Lower Hutt, Wellington
$80,000 - $85,000
subClassification: ManagementManagement
classification: Community Services & Development(Community Services & Development)
  • The role can be based in any of our hubs around the South Island or Wellington
  • 5-10 days paid study leave
  • 3 days additional leave allowance
We are looking for a motivated professional to join and lead teams who are truly dedicated to really making a difference in people's lives.
7h ago
Be an early applicant
Listed eight hours ago

Service Manager | Southern Community Services | Location flexible

at Emerge Aotearoa

This is a Full time job

Christchurch Central, Canterbury
$80,000 - $85,000
subClassification: ManagementManagement
classification: Community Services & Development(Community Services & Development)
  • The role can be based in any of our hubs around the South Island or Wellington
  • Access to the use of our other services such as counseling, budgeting, and menta
  • 3 days additional leave allowance
We are looking for a motivated professional to join and lead teams who are truly dedicated to really making a difference in people's lives.
8h ago
Be an early applicant
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